Consumer Arbitration Board of Catalonia
It is a system of out-of-court dispute resolution in which the parties submit the dispute to the decision of an arbitral body. The Consumer Arbitration Boards throughout Catalonia are the bodies competent to carry out consumer arbitrations.
Companies adhering to the consumer arbitration system accept that future conflicts that may arise with their customers will be resolved through consumer arbitration, saving other slower and more expensive ways. The badge that accredits adherence to consumer arbitration is a symbol of quality.