HOW TO MAKE A RESERVATION OR A PURCHASE
BUY OR BOOK?
Not all activities can be booked the same way.
There are some activities that are always available and there is always someone who can take care of us within the established hours and therefore can be hired automatically specifying day and time at the time of purchase "online. Example: Water activities
There are other activities that by their nature can be bought but not booked, as they have neither pre-set dates nor times due to their necessary personalization. So to book we must first contact by consulting availability according to our preferences and once we have confirmation of the existence of availability we can book with the corresponding purchase.
These activities can also be purchased without reservation and consumed within the expiration period, 6 months. This option is ideal as a gift, where the beneficiary can choose the date of the activity within the existing availability and even change activity.
If you want to check availability first before hiring the activity, you must contact the company by phone or email (we recommend email, as in this way are written in both parts all the details of the reservation, although the phone is either for a first consultation or to resolve small doubts) indicating your preferences. From the company we will check the availability and once confirmed by the company that IF there is availability to carry out the desired activity on the date indicated, you must contract the activity, either from our website with card, by bank transfer (Banco Sabadell ES34-0081-1888-0600-0100-8403) or in person at our offices in the adventure center located in Olvan (prior confirmation of attendance, as there is not always someone in the offices).
If you check availability and spend a few days before making the payment, it is advisable to check availability again, as this may have changed.
The payment of the activities will always have to be prior to the realization of these but it can be all of a sudden or make a first payment in order to confirm the reservation and make a payment of the pending value 1 week before its realization.
If there are few participants it is more convenient to make a single payment but in the case of large groups in which the final number of participants is unknown, it is good to do it with 2 strokes, as on the one hand the organizer is receiving the confirmation and possible payment of the rest of the participants and on the other hand it saves to make the payment of some participants that finally may not end up participating in the activity.
Those activities with a value of more than € 150 that are not fully paid for 1 week in advance will not be considered confirmed, the amount paid will be lost and availability will be opened to other participants.
The same will happen with reservations of less than € 150 when you arrive 48 hours in advance.
Once the activities have been paid for, the cancellation / deferral policy published on this website will be applied.
Once the activities are fully confirmed, the company will provide customers with all the information necessary to take into account the day of the activity, meeting point, how to get there, what to bring ...